Introduction
Fresh On Kendal, operated by Fresh On Limited, is committed to safeguarding your privacy. This privacy policy explains how we collect, use, disclose, and protect your personal information in accordance with the Privacy Act 2020. By engaging with our services, you consent to the practices described in this policy.
 
1. Personal Information We Collect
1.1 Types of Information
We may collect various types of personal information, including but not limited to:
- Personal Identification Information: Name, address, email address, mobile number.
- Transaction Information: Details about your purchasing history and preferences.
 
1.2 How We Collect Your Information
Your personal information may be collected through:
- Online Forms: When you fill out forms on our website.
- In-store Forms: When you provide information in our physical store.
- POS System: When you make purchases through our point-of-sale system.
 
2. Purpose of Data Collection
2.1 Why We Collect Your Information
 
We collect your personal information for several purposes, including:
- Marketing: To provide you with information about our products, special offers, and events.
- Order Processing: To process and fulfill your orders efficiently.
- Customer Service: To respond to your inquiries and improve our services.
 
3. Data Storage and Security
3.1 How We Store Your Data
Your personal information is stored securely using:
- Secured Servers: Digital data is stored on secured servers with encryption.
- Physical Security: Physical forms are stored in secure, locked locations.
 
3.2 Security Measures
To protect your personal information, we have implemented:
- Encryption: All data is encrypted during storage and transmission.
- Access Controls: Only authorized personnel have access to your data.
- Physical Security: Physical forms are secured behind lock and key.
 
4. Data Sharing and Disclosure
4.1 Sharing Your Information
We do not share your personal information with third parties except in the following circumstances:
- Legal Obligations: When required by law or to protect our rights.
- Business Transfers: In the event of a business merger, sale, or acquisition.
 
5. Customer Rights
5.1 Accessing Your Information
You have the right to access the personal information we hold about you. To request this information, please email privacy@freshon.co.nz.
 
5.2 Correcting or Deleting Your Information
You also have the right to correct or request the deletion of your personal information. Contact us at privacy@freshon.co.nz to make such requests.
 
6. Data Retention
 
6.1 Retention Period
We retain your personal information for 24 months after your last interaction with us. After this period, your data will be securely deleted.
 
7. Use of Cookies and Tracking Technologies
7.1 What Are Cookies
Cookies are small data files stored on your device that help us improve your experience on our website.
 
7.2 How We Use Cookies
Our website uses cookies and other tracking technologies to:
- Improve User Experience: Understand how you use our website and customize your experience.
- Marketing: Track user interactions for targeted advertising (e.g., Google Pixel, Meta Pixel).
 
8. Policy Updates
8.1 Notification of Changes
We may update this privacy policy from time to time. We will notify you of any significant changes via email and by updating the policy on our website.
 
9. Contact Information
9.1 Questions or Concerns
If you have any questions or concerns about this privacy policy, please contact:
- Email: privacy@freshon.co.nz
- Contact Person: The Manager
 
10. Your Rights Under the Privacy Act 2020
10.1 Your Legal Rights
Under the Privacy Act 2020, you have the right to:
- Know when and why your information is being collected.
- Ensure your information is used and shared appropriately.
- Access and correct your information.
- Be informed about how your information is kept safe and secure.
 
Conclusion
By continuing to interact with Fresh On Kendal, you agree to the terms outlined in this privacy policy. We are committed to protecting your personal information and ensuring that your privacy is respected.
 
Last Updated: 11 March 2024